Documentation and service references
Sites, systems, contacts, access and responsibilities are recorded so that support and changes remain traceable.
Managed IT
We look after the agreed part of your IT.
Your staff receive direct technical support. We operate the defined systems, maintain documentation and coordinate other suppliers when an issue crosses service boundaries.
What we can handle day to day
The scope reflects your existing environment and internal team. It may cover individual operational functions or a connected service across workplace, servers, communications and networks.
User support
Incidents, access, devices, applications and changes are handled directly by technical staff.
Microsoft 365 and Swiss Zimbra
Administration, users, mail flow, domains, DNS, migrations and hybrid dependencies within the agreed scope.
Servers and platforms
Operating systems, updates, services, certificates and applications where included in the operational agreement.
Networks and sites
Firewalls, routers, switches, Wi-Fi, Internet access and coordination of work on site.
Outsourced operations with defined boundaries
connectionpoint can run day-to-day operations for a customer environment: prioritising tickets, completing routine work, planning changes, following up suppliers and preparing technical decisions. Before starting, we record which systems are included, who approves changes and how urgent issues are handled.
Direct access to specialists
Complex network, server, mail or telephony work is passed internally to the right engineers; the customer does not have to find another provider.